Frequently Asked Questions
Got a question? We’re here to help.
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How do I place an order?
Due to the nature of our small bakery - and that everything is baked to order - our ordering system requires a few additional steps. Here's how to place an order:
- Browse our Bake Shop to find the baked good(s) you're looking for.
- If applicable, select the size/quantity, flavor, color, etc. and add to cart.
- Follow the checkout prompts and place your order. Please note that your order is not finalized until we reply with confirmation.
- After we receive your order, we will contact you to: confirm the date your treats are needed, confirm flavors/colors (if applicable), finalize pickup/delivery/shipping details, and gather any additional information needed.
- Once we receive your response, we will reply and officially confirm!
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How far in advance should I place an order?
Giving us as much notice as possible is always the best idea, but we know things come up and we still want to help you celebrate with cakes/treats! Ideally, a minimum of 7 days notice is what we aim for, but if your event is sooner than that, don't hesitate to reach out - we just might be able to make something work!
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How do I place a custom cake order?
If you've browsed our cake options and are still looking for something different, we'd love to help you find the right fit! Please take a look at our Cake Flavors and send us an inquiry describing what you're looking for, when it's needed, and about how many people the cake will need to serve. Providing as much information as possible will help us get back to you with options as quickly as possible! Please allow a minimum of a week lead time - even more time would be appreciated.
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Where are you located?
We are located in Albany, OR and serve the Willamette Valley via delivery/pickup! We also have treats available to ship to the 48 contiguous states!
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Do you ship your treats?
We have an assortment of treats that we ship via USPS Priority Mail to the 48 contiguous states! You can find our shippable goodies here! Shipping prices will appear at checkout. Please note that we do not ship cupcakes or cakes at this time.
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Do you offer delivery/pickup options?
Yes! If you're local to the Albany, OR area, you can pick up your treats for free in South Albany!
We also offer delivery for a fee:
- Albany, OR - $5
- Corvallis/Philomath, OR - $10
- Lebanon, OR - $10
- Monmouth/Dallas/Independence, OR - $20
- Salem, OR - $30
If you're outside of this area in Oregon but are still looking for delivery, please contact us and we may be able to make arrangements or shop our shippable goodies! Please note that we do offer a wider delivery range for weddings/events. Submit your wedding/event inquiry here!
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Do you cater to dietary restrictions, such as Vegan, Gluten Free, etc.?
We do offer some vegan, dairy-free, and gluten-free options! When ordering cakes or cupcakes, please select the Vegan or Gluten-Free flavor from the dropdown and we will contact you with options, once we receive your order. Or if you would like to know what we offer prior to placing your order, don't hesitate to contact us ahead of time!
Please note that since we do bake with gluten, our kitchen is not an exclusively gluten-free kitchen. If you are placing an order for someone who has an allergy, please let us know when we reach out to confirm your order.